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Privacy Policy

Last Updated: 5 May 2021


Thank you for choosing to be part of our community at MinuteMe! For the purposes of this Privacy Policy ( Policy ), ‘ we‘, ‘ our‘, ‘ us‘ means Electrivity Technology Pty Ltd ( Electrivity ) and when we say ‘ you‘ and ‘ your‘, we mean both you and any entity or firm you’re authorised to represent.

FYI when you see a term in bold , it will have the same corresponding meaning every time it is used within this Policy.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Policy, or our practices with regards to your personal information, please contact us at legal@electrivity.com.

When you visit our website minuteme.com (the Website ) or use any software or service provided by us (now or in the future) including our online and mobile products (if any) ( Services ), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this Policy that you do not agree with, please discontinue use of our Services immediately.

This Policy applies to all information collected through our Services as well as any related services, sales, marketing or events.

What information do we collect?

  1. Personal Information you disclose to us

    In Short: We collect personal information that you provide to us.

    We collect personal information that you voluntarily provide to us when you create an account with MinuteMe, use the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services (such as by posting messages in our online forums or entering competitions, contests or giveaways) or otherwise when you contact us.

    The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect may include identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries and community comments ( Personal Information ). If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this Policy doesn’t apply.

    All Personal Information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such Personal Information.

  2. Information automatically collected

    In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

    We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identify (like your name and contact information) but may include device and usage information, such as your IP address browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

    In addition, we may use third party services, such as Google Analytics and Intercom, that collect, monitor and analyse this type of information in order to increase our Service’s functionality. These third parties may use cookies to help us analyse how our users are using the Services and they have their own Privacy Policies addressing how they use such information.

  3. Information collected through our Website

    In Short: If you choose to integrate MinuteMe with other services, we may access your information stored in those services.

    If you choose to integrate MinuteMe with other services you use, we may request access or permission to access certain features and information in these services (eg calendar scheduling information and contacts). This information is used solely to increase the Service’s functionality and user experience.

Do we use cookies and other tracking technologies?

  1. Cookies

    In Short: We may use cookies and other tracking technologies to collect and store your information.

    As noted above, we and third party services may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

    We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you will not be able to use our Services.

Will your information be shared with anyone?

  1. When we will share information

    In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

    We may process or share your data that we hold based on the following legal basis:

    • Consent: We may process your data if you have given us specific consent to use your Personal Information for a specific purpose.

    • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

    • Performance of a Contract: Where we have entered into a contract with you, we may process your Personal Information to fulfill the terms of our contract.

    • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

    • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

    More specifically, we may need to process your data or share your Personal Information in the following situations:

    • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Service providers & intercom

  1. Third party service providers

    We may employ third-party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform Service-related services or to assist us in analysing how our Services are used.

    These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. If you wish to find out which third party service providers we use, please contact us at legal@electrivity.com.

  2. Intercom

    We use third-party analytics services to help understand your usage of our Services. In particular, we provide a limited amount of your information (such as sign-up date and some Personal Information like your email address) to Intercom, Inc. ( Intercom ) and utilise Intercom to collect data for analytics purposes when you visit our website or use our Services. As a data processor acting on our behalf, Intercom analyses your use of our website and/or Services and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom’s use of cookies, please visit intercom.com/legal/cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our Services. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses. For more information on the privacy practices of Intercom, please visit intercom.com/legal/privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at intercom.com/legal/terms-and-policies.

Other items to note

  1. Support

    We may use your Personal Information to support you and your use of the Services. This may include assisting with the resolution of technical support issues or other issues relating to the Website or Services, whether by email, in-app support or otherwise.

  2. Security

    The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

  3. Testimonials

    We post customer testimonials/comments/reviews on our Website which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your Personal Information from Testimonials or comments please contact us at legal@electrivity.com.

  4. Communications

    We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

  5. International Data Transfer

    When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to Australia where our data hosting provider’s services are located. These countries may have laws different to what you’re used to. Where we disclose data to a third party in another country, we put safeguards in place to ensure your data remains protected.

    For individuals in the European Economic Area ( EEA ), this means that your data will be transferred outside of the EEA. Where your personal data is transferred outside of the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like Australia), or to a third party where we have approved transfer mechanisms in place to protect your personal data – ie by entering into the European Commission’s Standard Contractual Clauses.

    Your consent to this Policy followed by your submission of such information represents your agreement to that transfer.

  6. Children’s Privacy

    Our Services do not address anyone under the age of 13 ( Children ).

    We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers.

  7. Retention

    The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal requirements).

    We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.

  8. Updates

    We reserve the right to update, change or amend this Policy and we will notify you of any material changes.

  9. Contact Us

    If you have any questions about this Policy, please contact us at: legal@electrivity.com.

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